Refund and Returns Policy

We’re 100% committed to making you happy. If you wish to return your item(s), please get in touch with us with the reason for return within 14 days of receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in detail.

Returns without prior communication with us will not be accepted. Returns made will be refunded in your original form of payment.

You must request an RMA # within 3 DAYS of receiving your order at liftedmeservice@gmail.com.

Our Store Return Policy is available to all customers before, during, and after purchase

Limitation of Returns & Exchanges on Specific Products:

Customized products reflect your unique creative expressions. We understand that sometimes, despite our best efforts, a product may fail to meet your expectations. In such cases, returns for customized items will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping if required) unless the product has a manufacturing error.

Shipping fees and express shipping fees are non-refundable. For all items that promote free shipping and a request for a return, a 20% fee will be deducted from the refund amount.

If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option. Lifted Me reserves the right to make final decisions.

You are responsible for paying the return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance since we don’t guarantee that we will receive your returned item. We are not responsible for items not received. Shipping charges are non-refundable.

Defective or Incorrect Merchandise

We thoroughly inspect all garments before shipping. In the rare instance that the item is defective, damaged, or incorrect merchandise, please contact us immediately or within 48 hours after delivery. We will replace it with the same item or a refund.

You may cancel an order within 24 hours of receiving payment. We will offer a store credit for any cancellations after 24 hours.

Additional Non-Returnable Items:

Gift cards
Downloadable products
Customize Items

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at liftedmeservice@gmail.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at liftedmeservice@gmail.com and send your item to: Address will be provided with an RMA #.

Shipping Return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.